Today, I bought a scarf. On sale, at a chain store. With a coupon. Plus an added discount. A genuine bargain.
The store clerk carefully matched up each edge, smoothing it down into a neat square, before sheathing it in a sheet of tissue paper into which he'd folded a smart pleat down the center.
"Thank you for wrapping that so nicely!" I said, as he slipped it into the mini shopping bag.
"Well, it's silk, it deserves a little love," he replied.
Don't a lot of things?
In France, I'd marveled at the array of packets and parcels into which the store clerks arranged my purchases--both large and small. There was value in taking care.
Aren't most work-related tasks worth doing with at least a little love?
Over lunch one day, a friend looked down at his sandwich ruefully, the smoked turkey flapping half-outside the whole grain bread, more lettuce scattered on the tray than on the bread.
"Some days, they're made with love, some days they aren't," he summed up.
This from a guy who readily admitted that most days, food was little more than fuel for his high-octane workouts.
But people do notice these things. And it all goes into what makes a shopping or eating experience worthwhile.
Care is what sets great companies--and star workers--apart from the rest.